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UK Delivery
We aim to offer a fast and efficient delivery service. All orders made on the website will be dispatched within 24 hours (other than weekends and UK Public Holidays), and should be delivered in 1-3 working days, occassionally up to 5 days. Weekend orders are dispatched on Mondays. All cheques and postal orders are cashed on the day of receipt, and take 3 - 5 working days to arrive in our bank. Orders will not be dispatched until after these have cleared. This means usual delivery is about 5-8 days from ordering. All orders will be sent by 1st class postal service, or better than, unless otherwise instructed. If an item you have ordered is out of stock then you will be informed as soon as possible. Deliveries within are charged depending on weight . Delivery costs apply to the whole order, not individual items. If you are concerned by a late delivery or have any other delivery queries then please email info@slaptap.com.
NOTE. If an item ordered has not arrived within the timescale above the customer must contact the shop within 7 days in the UK and 14 days within Europe and the rest of the world as we cannot be responsible for undelivered items after this time.
Delivery charges in the UK
All orders over £75 are sent with FREE UK delivery
Orders under £75 - Delivery is dependent on the weight of the item, which will be calculated when you purchase. Delivery should take between 1 to 5 working days and we will email you when your parcel is dispatched. Charges will be based on at a rate similar to the Royal Mail 1st class ‘packet’ tariff, although we reserve the right to send items out via whatever means we choose most of our smaller items are sent first class post. As an example DVD’s cost £1.38 for delivery and most frames £2.92.
Alternative UK delivery - Next day Guaranteed
Our standard delivery is via Royal Mail First class post. We do offer next day guaranteed delivery during working days provided you order prior to 1pm but we do need to ensure we have these items in stock and available for instant delivery so please telephone for this service.
Orders from outside the UK
We are unable to take orders from outside mainland UK currently but are doing our best to secure delivery services to the rest of the world and this will be available very soon. Goods will be paid for in GBP and will be subject to currency conversion by your own bank or card company. This may include some additional costs for conversion to GBP, please check before making the purchase as we can’t advise on this as all banks are different and this will not be noted on your order form.
All goods will be shipped and handled promptly. Orders are always dealt with immediately, whether they are an item that is in stock or an item that needs to be ordered into stock. When confirmation of order is received, this is to indicate that we have received your order,it does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If your delivery time is vital you can always just email for a more accurate idea!
Tax Charges
All prices listed on our site include any Tax required in the UK.
Back Orders
If your item is not in stock, We will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns
Please note the following if you wish to return goods to Slaptap Limited:
Under the United Kingdom distance selling regulations you have the right to cancel the contract for the purchase of any items within seven (7) days of delivery and receive a full refund. We are therefore happy for you to send back items within 7 days without explanation.
Any clothing including Skates must be unworn and have all tags/labels still intact – please ensure that you are wearing clean socks when trying on skates and that no marks have been made by you in the process of trying on as we can’t accept any marked items.
Sorry but we do not pay for the return of goods. You will be required to pay for delivery including the original cost of sending itms to you unless the item is faulty ( see notes on Faulty Goods).
We will refund your money, excluding delivery charge, within 30 days of our receipt of the cancelled goods, provided that those goods are in their original condition. You do not have to provide any reason for cancellation, just email us our returns form so that we have a record of it.
Refunded money will be credited to your original method of payment.
Please note: the items remain your responsibility until we have accepted delivery so remember to ask the Post Office for a proof of posting certificate to prove that the item was posted back to us or seek some insurance for the value of the goods while in transit. You can cancel your order before it has been posted, but if the goods have already been shipped to you, you will have to return the goods to us before any refund will be issued and the usual returns policy will be applied.
Faulty goods
All goods are covered by a 14 day guarantee against immediate manufacturing defects. Most products however are covered by a year's guarantee against manufacturing defects although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear. Items that are damaged or broken due to the destructive nature of skating can obviously not be replaced free of charge
Although we check garments before we send them where ever possible, in the unlikely event that a garment is faulty or something that you did not order, simply return them to us within 14 days in the original, unused condition and we will exchange them where possible or refund the full amount including postage costs. A returns form should be downloaded from this site and emailed to us to inform us that a returned garment is on its way.
We expect returned items to be send second class and so will only refund postage to the value of second class registered / recorded post. If you wish to exchange your good faster the extra postage will be at your expense unless agree first with our staff in writing by email. Please telephone us to discuss this matter if you wish. We recommend registered/recorded post as we do not accept responsibility for any items not received by us lost in the post. Until items arrive back with use they remain your responsibility even if lost in the post we therefore recommend you consider insurance if returning very expensive items.
