Delivery

• Please note we will be able to deliver world wide very soon but initially we are only open for UK mainland shoppers.

  Delivery on all Items over £75 is free of charge.

   

  • For carts priced under £75 the P&P charge is based on but not always the same as the first class Royal Mail packet tariff. This will be displayed clearly on your order form before payment is required. You will have a next day option which is slighty more expensive.

     

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Content coming soon for detailed T&C please see bottom of Home Page.

Returns

• Please note the following if you wish to return goods our address is: Slaptap Limited, Common Cottage, 105 Old Hills, Callow End , Worcs WR2 4TQ.

   

  • Under the United Kingdom distance selling regulations you have the right to cancel the contract for the purchase of any items within seven (7) days of delivery and receive a full refund.

     

    • We are therefore happy for you to send back items within 7 days without explanation. Any clothing including Skates must be unworn and have all tags/labels still intact – please ensure that you are wearing socks when trying on skates and that no marks have been made by you in the process of trying on as we can’t accept any marked items.

       

      • Sorry but we do not pay for the return of goods. You will be required to pay for delivery including the original cost of sending items to you unless the item is faulty ( see notes on Faulty Goods)

         

        • We will refund your money, excluding delivery charge, within 30 days of our receipt of the cancelled goods, provided that those goods are in their original condition. You do not have to provide any reason for cancellation, just email us our returns form so that we have a record of it.

           

          • Refunded money will be credited to your original method of payment.

             

            • Please note: the items remain your responsibility until we have accepted delivery so remember to ask the Post Office for a proof of posting certificate to prove that the item was posted back to us or seek some insurance for the value of the goods. you can cancel your order before it has been posted, but if the goods have already been shipped to you, you will have to return the goods to us before any refund will be issued and the usual returns policy will be applied.

               

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                • Faulty Goods

                   

                  • All goods are covered by a 14 day guarantee against immediate manufacturing defects. Most products however are covered by a year's guarantee against manufacturing defects although it will be up to our discretion whether or not a product malfunction has been the result of everyday wear and tear.

                     

                    • Items that are damaged or broken due to the destructive nature of skating can obviously not be replaced free of charge

                       

                      • Although we check garments before we send them where ever possible, in the unlikely event that a garment is faulty or something that you did not order, simply return them to us within 14 days in the original, unused condition and we will exchange them where possible or refund the full amount including postage costs. 

A returns form should be downloaded from this site and emailed to us to inform us that a returned garment is on its way.

                         

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We expect returned items to be send second class and so will only refund postage to the value of second class registered / recorded post. If you wish to exchange your good faster the extra postage will be at your expense unless agree first with our staff in writing by email.

                           

                          • Please telephone us to discuss this matter if you wish. We recommend registered/recorded post as we do not accept responsibility for any items not received by us lost in the post. Until items arrive back with use they remain your responsibility even if lost in the post we therefore recommend you consider insurance if returning very expensive items.